Cancellation Policy

To the extent permitted by law, any payment received when booking services with us is a non-refundable deposit. In the event that you cancel an appointment within 48 hours of the appointment date , then your deposit will be forfeited and used to recover costs incurred by us in maintaining availability of our employees and resources. If you cancel an appointment more than 48 hours prior to the appointment date, then the whole or part of the deposit may be credited at our discretion.   

 

No-Show and Reschedule Policy

We are committed to providing superior quality services to our clients. Customers are asked to reschedule any appointments that they will be unable to honour at least 48 hours in advance of their reservation.  You must phone the salon directly to reschedule. in the event a client does not arrive at the salon with out  notice, then your deposit will be forfeited and used to recover costs incurred by us in maintaining availability of our employees and resources.

Refund Services– Sphere medi-spa does not issue refunds on salon services. However we strive to give the utmost satisfaction to our clients and if you are not satisfied with the work performed, we will make every effort to ensure your satisfaction. Should you have any concerns please contact the salon directly on 8322 2008 within 7 days so we may address these concerns in a timely fashion. At that time we will reschedule you with the therapist that performed your service initially and make any changes or adjustments. Sphere medi-spa will gladly make any adjustments at not cost to you within 1 week of original service.

Refund Salon Products – Our Team strives to choose the best products to help you maintain your skins health . If you find you are unhappy with a product purchase, please return it within 7 days from date of sale and we will be happy to offer an exchange. Please note that we are unable to offer exchanges or refunds on products that are used and opened. The team at Sphere medi-spa will gladly share their knowledge on how to use any products we offer, and appreciate your support of our small business.